Privacy policy

WAFRANA — Privacy Policy

Last updated: September 13, 2026

1. INTRODUCTION

Welcome to WAFRANA.

Throughout this Privacy Policy, the terms "WAFRANA," "we," "us," and "our" refer to WAFRANA.

WAFRANA operates this online store and website, including its content, products, features, tools and related services, to provide customers with a curated online shopping experience.

Our online store is powered by Shopify, which provides the technology used to operate our store and process information associated with your use of our Services.

This Privacy Policy explains how WAFRANA collects, uses, stores, discloses and protects personal information when you:

  • visit our website;
  • browse or interact with our store;
  • create an account;
  • place an order;
  • request a return or refund;
  • contact us;
  • communicate with us through available channels;
  • interact with our advertisements or marketing; or
  • otherwise use our Services.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

2. PERSONAL INFORMATION WE COLLECT

The information we collect depends on how you interact with WAFRANA.

Contact and delivery information

When you place an order or contact us, we may collect:

  • full name;
  • email address;
  • phone number;
  • WhatsApp number;
  • billing address;
  • shipping address;
  • city;
  • district or neighborhood; and
  • other information required to process and deliver your order.

For Cash on Delivery orders, a phone number or WhatsApp number may be particularly important because we or our fulfillment/delivery partners may need to contact you to verify and deliver your order.

Order and transaction information

We may collect information about:

  • products you view;
  • products added to your cart;
  • products purchased;
  • order number;
  • order value;
  • discounts and promotions;
  • delivery information;
  • returns and refunds;
  • payment method;
  • transaction status; and
  • previous purchases.

Payment information

When you make a payment through an available payment provider, payment information may be collected and processed by the relevant payment provider.

WAFRANA generally does not need to directly store complete payment-card information.

Payment providers may process your payment information according to their own privacy policies and terms.

Communications

If you contact WAFRANA, we may retain information contained in your communication, including customer-support requests, order inquiries, complaints, feedback and other correspondence.

Device and technical information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address;
  • browser type;
  • device type;
  • operating system;
  • network information;
  • approximate location information derived from technical data;
  • pages visited;
  • referring pages;
  • interactions with the website; and
  • other technical identifiers.

Usage information

We may collect information about how you interact with our website, including pages viewed, products viewed, searches, clicks, cart activity and other interactions.

The types of information described above are consistent with the Shopify privacy template's categories of contact, transaction, communication, device and usage information.

3. HOW WE COLLECT INFORMATION

We may collect personal information from several sources.

Directly from you

For example, when you:

  • place an order;
  • create an account;
  • enter checkout information;
  • contact us;
  • request a return or refund;
  • subscribe to marketing communications; or
  • otherwise provide information to us.

Automatically

Some information is collected automatically when you browse or interact with our website through cookies, pixels, analytics technologies and similar technologies.

From service providers

We may receive information from service providers that help us operate WAFRANA, including technology, fulfillment, delivery, payment and analytics providers.

From third parties

We may receive information from advertising, marketing, social-media or other third-party platforms where permitted by applicable law and their respective policies.