Refund policy
WAFRANA — Refund & Return Policy
Last updated: September 13, 2026
At WAFRANA, we want you to be satisfied with your purchase. If you have an issue with your order, please contact us as soon as possible so we can help.
This Refund & Return Policy explains when and how products purchased from WAFRANA may be returned, exchanged or refunded.
1. Return Period
We accept eligible return requests within 30 days after the date you receive your order.
To be eligible for a return, the product must generally:
- be unused and unworn;
- be in the same condition in which you received it;
- include its original packaging and accessories;
- include tags, manuals or other original materials where applicable; and
- be accompanied by your order number or other proof of purchase.
Some products may have different return conditions because of their nature. See the Non-Returnable Products section below.
2. How to Request a Return
Before sending anything back, you must contact WAFRANA at:
Please include:
- your order number;
- your name;
- the product you wish to return;
- the reason for the return; and
- photographs or videos where the issue involves damage, a defect or an incorrect product.
Do not send a product back without first contacting us and receiving return instructions.
Returns sent without prior authorization may not be accepted.
Once we receive your request, we will review it and provide instructions if the product qualifies for return.
3. Return Address
We do not recommend publishing your personal/business address as a return address unless that is actually the address to which Zambeel or your fulfillment partner wants customers to send returns.
Therefore, for now:
Return Address: Provided by WAFRANA after return approval
We will provide the appropriate return address and instructions when your return request has been approved.
This is particularly important because WAFRANA uses third-party fulfillment arrangements and the appropriate return destination may depend on the product and fulfillment process.
4. Return Shipping
Return shipping arrangements depend on the reason for the return.
If the product is defective, damaged or incorrect
If you receive:
- a damaged product;
- a defective product;
- the wrong product; or
- a product materially different from what you ordered,
please contact us as soon as possible.
After reviewing the issue, WAFRANA may provide return instructions and, where applicable, arrange or cover reasonable return shipping costs.
If you are returning a product because you changed your mind
For a change-of-mind return, return shipping costs may be the customer's responsibility unless otherwise stated by WAFRANA or required by applicable law.
Any shipping or delivery charges already paid may not necessarily be refundable.
5. Damaged, Defective or Incorrect Products
Please inspect your order when you receive it.
If your product arrives:
- damaged;
- defective;
- incomplete;
- materially different from its description; or
- different from the product you ordered,
contact us as soon as reasonably possible at:
Please provide your order number and clear photographs or video of the issue.
We will review the issue and determine the appropriate resolution, which may include:
- replacement;
- exchange;
- repair where appropriate;
- refund; or
- another reasonable solution.
Do not dispose of the product or its packaging until we have reviewed the issue, unless doing so is necessary for safety reasons.
6. Non-Returnable Products
Certain products may not be eligible for return because of their nature, hygiene requirements, safety considerations or applicable law.
These may include:
- products that have been used or opened where return would create hygiene or safety concerns;
- certain beauty and personal-care products after opening or use;
- personalized or customized products;
- products made specifically according to a customer's requirements;
- perishable products;
- products that cannot reasonably be resold for health, hygiene or safety reasons;
- gift cards; and
- products specifically identified as non-returnable on their product page.
Where a product is non-returnable, this will be communicated on the relevant product page or before purchase where reasonably applicable.
Nothing in this section is intended to remove any mandatory consumer rights that apply under applicable law.
7. Sale and Discounted Products
Discounted or promotional products may be subject to specific return conditions disclosed at the time of purchase.
Unless otherwise stated, sale products are subject to the same return eligibility requirements as other products.
Where applicable law provides a mandatory right to return or refund, those rights will continue to apply.
8. Exchanges
If you would like to exchange an eligible product for another product or variation, contact us at:
Depending on product availability and the circumstances of the exchange, we may:
- arrange an exchange;
- ask you to return the original product and place a new order; or
- provide another appropriate solution.
An exchange is subject to product availability.
9. Refunds
Once an approved return has been received and inspected, we will notify you whether the return has been approved.
If approved, your refund will be processed according to the payment method used for the order and the applicable refund procedure.
Online payments
Where an order was paid online, an approved refund will generally be returned to the original payment method.
The time required for the refund to appear in your account may depend on your payment provider or bank.
Cash on Delivery orders
For Cash on Delivery orders, there is no original online payment to reverse.
If a COD order qualifies for a refund, WAFRANA will provide the customer with the appropriate refund instructions and may request the information necessary to process the refund.
The refund method and processing time may depend on the circumstances of the return and the available payment method.
10. Refund Timing
After your return has been received and approved, we will initiate the applicable refund process.
The time required for funds to reach your account may vary depending on the payment provider, bank or refund method.
If you believe your approved refund has been delayed, please contact us at:
with your order number.
11. Missing Items
If your package arrives with one or more products missing, please contact us as soon as possible.
Provide:
- your order number;
- details of the missing product; and
- photographs of the package and its contents where available.
We will investigate the issue with the relevant fulfillment or delivery provider and provide an appropriate resolution.
12. Refused or Unaccepted COD Orders
Because Cash on Delivery involves fulfillment and delivery costs, customers should accept orders that they have confirmed.
If a customer repeatedly refuses or intentionally fails to accept confirmed COD orders without a valid reason, WAFRANA may restrict or remove COD availability for future orders.
This does not affect legitimate cancellation, return or consumer rights available under applicable law.
13. Order Cancellation
If you need to cancel an order, contact us as soon as possible at:
We will try to accommodate cancellation requests where the order has not yet been processed or dispatched.
Once an order has entered fulfillment or has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.
14. Products With Special Return Conditions
Some products may have return conditions that differ from this general policy because of:
- hygiene requirements;
- product safety;
- product type;
- customization;
- fulfillment requirements; or
- applicable legal requirements.
Where special conditions apply, they will be communicated on the product page or during the purchase process.
15. Contact Us
If you have any questions about returns, exchanges or refunds, please contact:
WAFRANA
Email:
wafranaksa@gmail.com
Business Address:
Nishat Colony
Karma Basti Road
Bahawalpur 63100
Punjab, Pakistan
Phone:
WAFRANA currently does not maintain a dedicated business telephone number.