Shipping policy

WAFRANA — Shipping & Delivery Policy

Last updated: September 13, 2026

At WAFRANA, we aim to make shopping simple and convenient. We currently offer free standard shipping on eligible orders across Saudi Arabia and the United Arab Emirates.

This Shipping & Delivery Policy explains how orders are processed, shipped and delivered.

1. Where We Deliver

WAFRANA currently delivers to eligible locations within:

🇸🇦 Saudi Arabia

🇦🇪 United Arab Emirates

Delivery availability may vary depending on the product and the customer's location.

Some remote, restricted or otherwise difficult-to-service locations may have limited delivery availability.

If we are unable to deliver to the address provided with your order, we will contact you where reasonably possible.

2. Free Shipping

FREE STANDARD SHIPPING

WAFRANA currently offers free standard delivery on eligible orders.

There is normally no separate standard shipping charge added to eligible orders during checkout.

Free shipping is subject to:

  • product eligibility;
  • delivery location;
  • available fulfillment services; and
  • any special shipping conditions displayed on the product page or during checkout.

If an additional delivery charge applies to a particular product or location, it will be clearly communicated before the order is completed.

3. Order Processing

After you place an order, we may review and verify the order information before processing it.

For Cash on Delivery (COD) orders, we may contact you using the phone number or WhatsApp number provided at checkout to confirm:

  • your order;
  • delivery address;
  • contact information; and
  • availability to receive the order.

Orders that cannot be verified may be delayed or cancelled.

Once an order has been confirmed, it will be forwarded for fulfillment and delivery.

4. Estimated Delivery Time

We aim to deliver orders as quickly as reasonably possible.

Typical delivery times may vary depending on your location, product availability and fulfillment arrangements.

Saudi Arabia

Estimated delivery: 2–5 business days

United Arab Emirates

Estimated delivery: 2–5 business days

These are estimated delivery times, not guaranteed delivery dates.

Some orders may arrive earlier, while certain locations or circumstances may require additional time.

5. Factors That May Cause Delays

Delivery may take longer than the estimated timeframe because of circumstances including:

  • incorrect or incomplete delivery information;
  • difficulty contacting the customer;
  • customer unavailability;
  • courier delays;
  • weekends or public holidays;
  • high order volumes;
  • weather conditions;
  • customs or regulatory procedures where applicable;
  • remote delivery locations;
  • operational issues with fulfillment or logistics providers; or
  • circumstances beyond WAFRANA's reasonable control.

We will make reasonable efforts to assist with delayed deliveries.

6. Delivery Address

Customers are responsible for providing an accurate and complete delivery address.

Please carefully check your:

  • name;
  • phone/WhatsApp number;
  • city;
  • district/neighborhood;
  • street;
  • building/villa number; and
  • any additional delivery instructions.

If you provide incorrect or incomplete information, delivery may be delayed or may fail.

If you notice an error in your delivery information after placing an order, contact us as soon as possible at:

wafranaksa@gmail.com

We will try to update the information before the order is dispatched, but we cannot guarantee that changes will always be possible.

7. Cash on Delivery

WAFRANA may offer Cash on Delivery (COD) for eligible products and locations.

If you select COD:

  1. Your order may be verified before dispatch.
  2. The order is sent for fulfillment after confirmation.
  3. The delivery partner delivers the order.
  4. Payment is collected according to the COD procedure.

Please ensure that someone is available to receive the order and make the required payment.

8. Failed Delivery and Unsuccessful COD Delivery

A delivery may be unsuccessful when:

  • the customer cannot be reached;
  • the customer is unavailable;
  • the address is incorrect;
  • the customer refuses the package;
  • the customer does not respond to delivery attempts; or
  • the delivery cannot be completed for another reason.

Where possible, the delivery provider may make additional delivery attempts.

If an order is returned to the fulfillment provider because delivery could not be completed, WAFRANA may contact the customer regarding the order.

Repeated refusal or abandonment of confirmed COD orders may result in restrictions on future COD orders.

9. Order Tracking

Where tracking information is available, WAFRANA or our delivery partner may provide tracking information after the order has been dispatched.

Tracking availability may vary depending on the product, fulfillment provider and delivery service.

If you have received a tracking number but the tracking information has not updated immediately, please allow reasonable time for the carrier's system to update.

10. Split Shipments

Depending on product availability and fulfillment arrangements, products from the same order may occasionally be shipped separately.

If this occurs, you may receive multiple deliveries.

Where applicable, tracking information may be provided for each shipment.

11. Damaged Packages

Please inspect your package when it arrives.

If the package appears seriously damaged, please document the condition with photographs where possible and contact WAFRANA as soon as reasonably possible.

If the product itself is damaged, defective or incorrect, please refer to our Refund & Return Policy and contact us at:

wafranaksa@gmail.com

12. Missing or Incorrect Products

If you receive:

  • an incorrect product;
  • a missing product;
  • an incomplete order; or
  • a product different from what you ordered,

please contact us as soon as reasonably possible.

Please provide:

  • your order number;
  • your name;
  • details of the issue; and
  • photographs of the package and products where applicable.

We will review the issue and work with our fulfillment or delivery partner to determine an appropriate resolution.

13. Delivery to Remote Areas

Delivery services may have different coverage and delivery times for remote or difficult-to-access locations.

If a particular location cannot be serviced by our available delivery partners, WAFRANA may contact the customer to discuss available options.

14. Customs, Duties and Other Charges

WAFRANA aims to provide customers with clear pricing before an order is completed.

Where applicable, customs duties, taxes or other governmental charges may depend on the destination, product and applicable regulations.

Any charges that are applicable to an order and are the customer's responsibility will be communicated where reasonably possible.

Customers are responsible for complying with applicable laws and requirements relating to receiving goods in their location.

15. Changes to Delivery Information

If you need to change your delivery address after placing an order, contact us immediately at:

wafranaksa@gmail.com

We will try to accommodate the request if the order has not yet entered the fulfillment or dispatch process.

Once an order has been dispatched, changing the delivery address may not be possible or may require additional arrangements.

16. Delivery Time Is an Estimate

Although WAFRANA works with fulfillment and delivery partners to provide reliable delivery, delivery times are estimates.

WAFRANA is not responsible for delays caused by circumstances outside our reasonable control, including carrier disruptions, weather, customs procedures, public holidays, incorrect customer information or other unexpected events.

17. Shipping Policy Changes

We may update this Shipping & Delivery Policy from time to time to reflect changes to our fulfillment partners, delivery services, markets or business operations.

The latest version will always be published on this page.

18. Contact Us

If you have questions about shipping or delivery, please contact:

WAFRANA

Email:
wafranaksa@gmail.com

Business Address:
Nishat Colony
Karma Basti Road
Bahawalpur 63100
Punjab, Pakistan

Phone:
WAFRANA currently does not maintain a dedicated business telephone number.

One thing I recommend changing before publishing

I have put:

Saudi Arabia: 2–5 business days
UAE: 2–5 business days

as a proposed customer-facing estimate, not as a verified Zambeel SLA.

Before you publish this, I would verify the actual Zambeel delivery estimates for your specific fulfillment service. If Zambeel says something different, we should use Zambeel's actual SLA rather than promising 2–5 days.

The same applies to free shipping. Your Shopify storefront can advertise:

FREE SHIPPING

but we need to make sure your Zambeel shipping economics are based on shipping per order, not per item, and identify any remote-area surcharge.

Recommended customer-facing version

We don't need to put all 18 sections on your website homepage.

Your storefront can simply say:

🚚 FREE GCC DELIVERY

Free standard delivery across Saudi Arabia & UAE on eligible orders.

🇸🇦 KSA: Estimated 2–5 business days
🇦🇪 UAE: Estimated 2–5 business days

💵 Cash on Delivery Available
📦 Order verification before dispatch
💬 Customer support via email