Terms of service

WAFRANA — Terms of Service

Last updated: September 13, 2026

OVERVIEW

Welcome to WAFRANA.

Throughout this website, the terms "WAFRANA," "we," "us," and "our" refer to WAFRANA.

WAFRANA operates this online store and website, including its content, products, features, tools and services, to provide customers with a curated online shopping experience.

Our online store is powered by Shopify, which provides the technology used to operate our online store.

These Terms of Service, together with any policies referenced in them, explain the terms and conditions that apply when you access, browse or use our website or purchase products from WAFRANA.

By accessing, browsing or using our website, or placing an order with WAFRANA, you agree to these Terms of Service and our applicable store policies.

If you do not agree with these Terms, please do not use our website or place an order with WAFRANA.

1. ELIGIBILITY AND CUSTOMER INFORMATION

By using our website or placing an order, you confirm that you are legally capable of entering into a purchase agreement under the laws applicable to you.

When placing an order, you may be required to provide information such as your full name, phone number, WhatsApp number, email address, delivery address and other information necessary to process and deliver your order.

You agree that all information you provide is accurate, complete and current.

For Cash on Delivery orders, WAFRANA or its fulfillment and delivery partners may contact you by phone, WhatsApp or other available communication methods to verify your order and delivery information before dispatch.

You are responsible for providing an accurate delivery address and reachable contact information.

2. OUR PRODUCTS

WAFRANA offers a curated selection of lifestyle, beauty, self-care, home and living, fashion, accessories, smart finds and other consumer products.

We make reasonable efforts to display our products, photographs, colors, descriptions, specifications and features as accurately as possible.

However, product colors and appearance may vary depending on your device, screen settings, lighting and other technical factors.

Product descriptions, specifications, availability and prices may be changed or updated without prior notice.

We reserve the right to:

  • limit the quantity of products available for purchase;
  • discontinue products;
  • modify product specifications;
  • restrict product availability in certain locations;
  • correct errors in product information; and
  • refuse orders where reasonably necessary.

3. ORDERS

When you place an order through WAFRANA, you are submitting a request to purchase the selected products.

An order may be subject to verification and confirmation before dispatch.

For Cash on Delivery orders, WAFRANA may contact you to confirm your order and delivery details.

We reserve the right to cancel or refuse an order where, for example:

  • the product is unavailable;
  • the information provided is incorrect or incomplete;
  • the delivery address cannot be verified;
  • the customer cannot be reached for order confirmation;
  • the order appears fraudulent or suspicious;
  • there is an obvious pricing or product-description error;
  • delivery to the requested location is unavailable; or
  • circumstances prevent us from fulfilling the order.

If we cancel an order for which payment has already been made, any eligible refund will be processed in accordance with our Refund and Return Policy and the applicable payment method.

4. CASH ON DELIVERY

WAFRANA may offer Cash on Delivery (COD) for eligible products, orders and delivery locations.

When COD is selected, payment is collected when the order is delivered, subject to the terms and procedures of the applicable delivery and fulfillment service.

To reduce failed deliveries and fraudulent orders, WAFRANA may verify COD orders before dispatch.

Customers are expected to accept confirmed COD orders.

Repeated refusal of confirmed orders, fraudulent ordering or misuse of the COD service may result in restrictions or removal of COD availability for future orders.

5. PRICES AND PROMOTIONS

Product prices displayed on WAFRANA are shown in the applicable currency for the customer's market.

Prices, discounts and promotional offers may change without prior notice.

The applicable product price will generally be the price displayed at the time the order is placed, subject to correction of obvious pricing or technical errors.

Promotional offers may have additional conditions, eligibility requirements or expiry dates.

Shipping charges and any applicable taxes, duties or other charges will be handled according to the information presented during checkout and applicable law.

6. SHIPPING AND DELIVERY

WAFRANA currently focuses on serving customers in selected GCC markets, including Saudi Arabia and the United Arab Emirates, subject to product and delivery availability.

Orders may be fulfilled and delivered through third-party fulfillment providers, logistics companies and delivery partners.

Estimated delivery times may vary depending on:

  • delivery location;
  • product availability;
  • order verification;
  • fulfillment processing;
  • courier operations;
  • weekends and public holidays;
  • customs or regulatory procedures where applicable; and
  • circumstances outside our reasonable control.

We make reasonable efforts to process and deliver orders within the estimated timeframe displayed on our website.

However, delivery dates are estimates and are not guaranteed unless expressly stated otherwise.

Customers are responsible for providing accurate delivery information and being available to receive their orders.

7. RETURNS, EXCHANGES AND REFUNDS

Returns, exchanges and refunds are governed by our Refund and Return Policy.

Customers should review the Refund and Return Policy before placing an order.

Where a product is eligible for return or exchange, the customer may be required to provide information, photographs or other evidence necessary to evaluate the request.

Returned products may need to meet specific eligibility requirements relating to condition, packaging, usage and the applicable return period.

Any refund will be processed according to our Refund and Return Policy and the applicable payment method.

8. THIRD-PARTY FULFILLMENT AND SERVICE PROVIDERS

WAFRANA may work with third-party service providers to operate and fulfill orders, including fulfillment providers, warehouses, delivery companies, payment providers, technology providers and customer communication services.

These service providers may receive and process information necessary to fulfill and deliver your order.

Where applicable, third-party providers may have their own terms, policies and procedures.

9. THIRD-PARTY LINKS

Our website may contain links to third-party websites, applications or services.

WAFRANA does not control and is not responsible for the content, availability, policies or practices of third-party websites or services.

Your use of any third-party website or service is subject to its applicable terms and policies.

10. INTELLECTUAL PROPERTY

The WAFRANA name, logo, branding, designs, text, graphics, photographs, videos and other original content displayed on our website are owned by WAFRANA or used under appropriate rights or licenses.

You may access and use our website for personal and lawful shopping purposes.

You may not reproduce, copy, distribute, modify, republish, sell or commercially exploit WAFRANA's protected content without prior written permission, except where permitted by applicable law.

All rights not expressly granted remain reserved.

11. ACCURACY OF INFORMATION

We make reasonable efforts to ensure that the information displayed on our website is accurate and current.

However, occasional errors may occur, including errors relating to:

  • product descriptions;
  • product specifications;
  • prices;
  • promotions;
  • availability;
  • shipping charges; or
  • estimated delivery times.

We reserve the right to correct errors, inaccuracies or omissions and to update information when necessary.

If an obvious error affects an order, we may contact the customer and provide appropriate options, including cancellation where applicable.

12. PROHIBITED USE

You agree to use the WAFRANA website only for lawful purposes.

You must not:

  • submit fraudulent orders;
  • provide intentionally false information;
  • abuse discounts, promotions or COD services;
  • attempt to gain unauthorized access to our website;
  • interfere with website functionality or security;
  • upload or transmit malicious code;
  • infringe intellectual property rights;
  • use the website for unlawful activities; or
  • engage in activities that may harm WAFRANA, its customers or service providers.

We reserve the right to restrict or terminate access to our services where reasonably necessary to protect WAFRANA, our customers or our business.

13. PRIVACY

Your use of WAFRANA is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, store and process personal information associated with your use of our website and your orders.

You can review our Privacy Policy here:

[PRIVACY POLICY LINK]

14. SHOPIFY

WAFRANA's online store is powered by Shopify.

Shopify provides the technology infrastructure that allows WAFRANA to operate its online store.

Purchases made through WAFRANA are transactions between the customer and WAFRANA.

Shopify provides the underlying commerce platform but is not the seller of the products offered by WAFRANA.

15. LIMITATION OF LIABILITY

To the extent permitted by applicable law, WAFRANA will not be responsible for indirect, incidental or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

Nothing in these Terms affects any mandatory consumer rights or protections available under applicable law.

16. CHANGES TO THESE TERMS

We may update these Terms of Service from time to time to reflect changes to our business, services, policies or applicable legal requirements.

The latest version will be published on this page.

Your continued use of our website after updated Terms are published constitutes acceptance of the updated Terms to the extent permitted by applicable law.

17. GOVERNING LAW

These Terms shall be interpreted and applied in accordance with the laws applicable to WAFRANA's business and operations, subject to any mandatory consumer protection laws applicable to customers in the jurisdiction where they reside.

Nothing in these Terms is intended to remove or restrict any mandatory rights that customers may have under applicable law.

18. CONTACT INFORMATION

If you have questions, complaints or concerns regarding these Terms or an order, please contact WAFRANA.

WAFRANA

Email:
wafranaksa@gmail.com

Business Address:
Nishat Colony,
Karma Basti Road,
Bahawalpur 63100,
Punjab, Pakistan

Phone:
WAFRANA does not currently maintain a dedicated business telephone number.